This Programme is in three modules. Each module builds upon the skills learned in the previous module. A clear narrative runs through each module and through the entire programme.
In this programme, participants Learn by Doing. Each module contains and culminates in a role play in which they can try out their new skills and receive constructive feedback. This kind of experiential learning helps them to take possession of new skills and integrate them into their existing skill set.
It is important that each participant has a substantial amount of one to one contact time with a trainer. The maximum group size is eight.
Module One: Developing Receptive & Expressive Communication Skills.
This module builds up each participant’s Proprioception: the ability to sense and perceive what you are doing, and how you are coming across to others. This is a key skill for Leaders: it helps them to proactively create an atmosphere in which others feel empowered and inspired.
Objectives For Participants: To Discover:
- What am I doing? How am I coming across?
- How can I change the impact I have on others?
- What effect does that change have on others?
Module Will Cover:
- Receptive & Expressive Skills: the fundamentals of Human communication,
- Understanding the Audience Speaker Relationship.
- Status: the key human communication skill that helps participant to enhance their impact and develop the gravitas appropriate to a Leader.
- Voice Coaching to enhance awareness of the how the voice influences others, and to develop each participant’s voice.
- Fencing: fast track experiential learning that helps participants to understand their instinctive responses during any kind of dialogue or negotiation.
- Mindfulness: this enables confidence & change by understanding what it is to be ‘in the moment’.
Participants can try out their new skills in role plays based on real business issues. In this module, they will take the form on one to one meetings with colleagues and stakeholders.
Module Two: Building Impact & Influencing Skills
Once the participants have built up their Proprioception, they are ready to move on to use both Receptive and Expressive skills in a specific, targeted way. This module develops the work on Status and Voice from Module One to help participants deliver Presentations with clarity, gravitas and eloquence.
Objectives For Participants:
Each participant will be supported in their goal develop a communication style that is both personal and powerful.
Module Will Cover:
- Delivering Presentations that get and keep the attention of their audience.
- Using Power Point to maximum effect.
- Managing team presentations with clear, decisive handovers.
- Structuring the narrative of presentations: using The Rule of Three.
- Methods of notating presentations so the speaker has absolute command of their argument without having to read notes.
- Managing Q & A sessions so they always keep control of the agenda.
- Understanding, using and answering the Seven Kinds of Questions.
Participants will have the opportunity to write, deliver, and take questions on a presentation of their choice. They will receive feedback from the trainer and the rest of the group. This is valuable for all: a central theme of the programme is around understanding and using Audience Psychology. The best way to understand an audience is to be one.
Module Three: Managing Interaction With Groups, Teams And Stakeholders
This module develops the Receptive and Expressive Communication skills learned in Module One and Two to help participants to lead and manage a wide variety of meetings.
Module Will Cover
- Interactive Communication Skills, to maintain a fruitful dialogue with others who have a different way of thinking.
- Influencing skills.
- The Dynamics of Dialogue and how to balance leading meetings with facilitating discussions.
Objectives For Participants
Participants will learn how to use Listening Skills to modulate their Status, manage questions and influence others to help them to lead, manage and participate in:
- Meetings with groups.
- Meetings with their team.
- Video conferencing.
- Telephone conferencing.
Role Play of Work Situations
This module is taught almost entirely through Role Play. Each participant will have an opportunity to
both lead a meeting and contribute to meetings run by others. These meetings should focus on real, live business issues.
Timing and Logistics
This programme can be taught to groups of up to eight participants.
It can be delivered in a short intensive burst of three days. However, it may be even more effective if it is spread over a longer period so that participants have opportunities to practice and use their new skills in their day to day work.
If the sessions are timed at, say, three-weekly intervals, Modules Two and Three can begin with an opportunity to discuss any issues that have arisen when applying their new skills before participants move on to the next phase of learning.